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Ensemble Services, LLC

Corporate Director of HR - Long Beach

Internal Operations · Long Beach, California
Department Internal Operations
Employment Type Full-Time
Minimum Experience Executive

Ensemble Services is expanding its human resources department and we are currently seeking a Human Resources Director with hotel experience to support our corporate team.  The idea candidate will have hospitality experience and a broad range of experience in compliance, training, employee engagement, culture and compensation.  The position will require hands-on execution and administration of all HR initiatives. 


Job Description

The Director provides continuous leadership in creating and delivering an exceptional team member experience and best place to work. The HR Director is directly responsible for contributing to the achievement of superior business results in the areas of ensuring team member engagement, strategic leadership and talent development, culture, innovation and human resources operations.

Strategy – Be globally aligned with the Ensemble HR function across all properties

Leadership – Develop innovative, forward-thinking leaders within a comprehensive learning environment

Culture – Ensure a best-in-class workplace that delivers on Ensemble’s mission & values

Talent – Hire, engage and develop the world’s best team members

HR Operations – Embrace and lead implementation of Ensemble’s initiatives and objectives


Key Responsibilities


  • Successfully and innovatively implement HR strategic objectives and monitor for best-in-class results
  • Innovate, avoid the status quo and cultivate a transformational Team Member-centric workplace
  • Partner with executives to deliver on Ensemble’s values by creating high-impact TM engagement experiences
  • Champion Ensemble’s culture to inspire high-performing multi-cultural, multi-generational teams that build Ensemble’s talent pipeline
  • Leverage people analytics for positive talent and work environment ROI
  • Role model strategic business partner standards to actively contribute to business results
  • Provide owner relations guidance in key areas of HR expertise, as needed (Mgt. Agreements, Wage & Hour, Compliance, Staffing Models)


  • Serve as credible SME on all matters relating to Team Member engagement, culture, performance management, talent, compliance, leadership and talent development, training and TM relations & Labor Relations
  • Serve as a visible, participatory leader who proactively and consistently engages with executives, HR team, and Team Members and communicates/presents HR Ops topics and initiatives to key stakeholders (corporate/hotel leadership, brand leadership, owners, Team Members)
  • Remain current on trends to evaluate innovative ways for process/practice improvements, workplace enhancements and share best practices
  • Partner with executives on leading and coordinating community activities
  • Participate or represent Ensemble in industry or HR professional associations
  • Lead and engage in grievance process representing the interests of the organization and owners in conjunction with corporate & hotel standards and CBA provisions


  • Integrate Ensemble’s Mission & Values when implementing HR Ops initiatives
  • Create a vibrant physical environment and ambiance that makes Team Members feel energized, comfortable and motivated
  • Develop a recognition culture that exists among Team Members and across all departments and divisions
  • Serve as an ambassador of Ensemble’s culture, engaging with TMs through direct and meaningful interactions, leading by example, social media and digital tools
  • Deliver wellness programs to enhance the mind, body and spirit of each Team Member
  • Champion Ensemble community interests with pride
  • Cultivate and promote diversity and inclusion and deliver on Ensemble’s D&I objectives


  • Ensure HR standards/practices are compliant with federal, state & city laws and audit at least once per year including, but not limited to, key areas of wage & hour, employment & labor laws, AAP, safety, immigration, etc.
  • Ensure HR budget is prepared with focus on creating high-impact Team Member experiences, expenses are managed and variances are monitored including workers' compensation
  • Ensure HR basics are collectively in place and applied
  • Ensure social/digital platforms are accessible and utilized across departments for purposes of real-time delivery of relevant information and Team Member engagement
  • Creates, implements and supports Ensemble HR initiatives in alignment within the parameters and in support of audiences defined each year


  • Proactively identify present and future talent gaps and create action plans to address shortfalls
  • Perform annual salary and benefits evaluation to ensure total rewards are market competitive
  • Ensure meaningful onboarding programs are in place for all new hires
  • Partner with key leaders to create a leadership and development culture to support current and future talent needs
  • Ensure internal transfers/promotions are the priority when filling positions
  • Generate consolidated monthly labor turnover data
  • Maintain open lines of continuous, interactive communication with Team Members to ensure engagement
  • Ensure all key leadership roles have career development plans in place that are actively supported by leadership and profiles are current
  • Retain in-depth knowledge of internal talent to help facilitate/manage people moves and talent decisions
  • Ensure all key roles have meaningful succession plans with detailed timelines for next moves
  • Partner with executives on completion of talent reviews, ensure consistency across departments and align with Ensemble’s benchmarks
  • Lead the implementation and delivery of training and leadership development programs and ensure Team Members receive specific training to perform their jobs
  • Participate in the selection process for all positions to ensure selection of the best qualified candidates and ensure interviewing process is followed for all positions
  • Promote benefits and perks of working for Ensemble through various communication channels
  • Engage in industry networking or academic events to ensure the most qualified, diverse applicants are attracted and selected for employment and showcases Ensemble as an employer of choice
  • Ensure mentoring and coaching culture incorporates career discussions
  • Oversee, support and promote Ensemble’s performance management process
  • Ensure culture of not tolerating poor performance with 90-day PIPs in place, as needed
  • Promote tools and communication channels that encourage regular, open Team Member performance feedback


Core Competencies including, but not limited to:

Strategic Positioner: Able to position a business to win its market

Credible Activist: Able to build relationships of trust by having a proactive point of view

Paradox Navigator: Able to manage tensions inherent in business (including long-term and short-term tensions and top-down and bottom-up tensions)

Culture and Change Champion: Able to make change happen and manage organizational culture

Human Capital Curator: Able to manage the flow of talent by developing people and leaders, driving individual performance and building technical talent

Total Rewards Steward: Able to manage employee well-being through financial and non-financial rewards

Technology and Media Integrator: Able to use technology and social media to drive and create high-performing organizations

Analytics Designer and Interpreter: Able to use analytics to improve decision-making

Compliance Manager: Able to manage processes related to compliance by following regulatory guidelines



Ability to compose, proofread, spell check and edit correspondence. Demonstrate organizational and clerical skills including basic math calculations and records maintenance. Demonstrate excellent communication skills (written, oral, telephone). Demonstrate ability to listen to and accurately interpret and carry out instructions. Must be a team player with the ability to adjust to changing situations and priorities. Must be able to adapt to ever changing technology. Ability to keep one’s self organized. Ability to hold confidences in cases of confidential matters. Utilizes self-discipline, critical thinking skills and the ability to self-direct. Exercises superb attention to detail. Adheres to high quality standards in all written and oral communications. Cooperates fully with instructions from management.  Maintains ability to work both independently and with others in a professional, productive and cooperative manner. Maintain familiarity with and follow all company policies and procedures.



  • MS Word:  Intermediate (formatting, mail merge, markup, etc.)
  • MS Excel: Intermediate (formatting, formulas, etc.)
  • MS Outlook: Intermediate (contact management, meetings, task functions, etc.)
  • Grammar, Oral & Written Communication: Advanced
  • Adobe Acrobat: Intermediate (merging and editing documents, annotations)
  • Windows XP: Basic (save, rename, cut documents, etc.)
  • HRIS & Payroll Software: Intermediate



  • Two-year degree from an accredited university in Human Resources, Business Administration, or related major; four years of experience in human resources, management operations, or related professional area.


  • Four-year bachelor's degree in Human Resources, Business Administration, or related major; two years of experience in the human resources, management operations, or related professional area.

Salary dependent upon experience, plus benefits including medical, long term disability, life insurance, and 401K. 

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  • Location
    Long Beach, California
  • Department
    Internal Operations
  • Employment Type
  • Minimum Experience